All content on this site is proprietary information and is protected by US and international copyright laws. Any unauthorized use of this site, or this site’s content, is strictly prohibited.
This site is provided on an “as is” basis. Concord Cleaners & South County Cleaners make no representations or warranties of any kind, either expressed or implied, as to the operation of this site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, Concord Cleaners & South County Cleaners disclaim all warranties, either expressed or implied, as related to this site.
This site is created and controlled by St. Louis Dry Cleaners, LLC, a Missouri corporation, d/b/a Concord Cleaners & South County Cleaners and as such, all laws and provisions of the state of Missouri will govern its operation. Concord Cleaners & South County Cleaners reserves the right to make changes to this site, including disclaimers, terms and conditions, at any time.
What information do we collect?
We collect information from you when you subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To send periodic emails
The email address you provide may be used to send you information and updates pertaining to your service request, in addition to receiving occasional promotional news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Loss & Damage Policy
Wearing apparel is covered by the Federal Trade Commission’s (FTC) Care Label Rule. Textile garments sold in the United States must have a permanent, legible care label attached in a conspicuous place. All parts of the garment must be able to withstand the recommended care procedure.
In the rare instance that your garment is lost or damaged by CONCORD CLEANERS, we will issue you a refund or credit for the value of that garment, as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, the customer can attest to the age but CONCORD CLEANERS, in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available (e.g., because the item is no longer available in stores), CONCORD CLEANERS may use the replacement cost of a comparable item currently available. The maximum liability assumed by CONCORD CLEANERS is seventy-five dollars ($75.00) per item not to exceed two hundred dollars ($200.00) per order and is subject to standard depreciation schedules as spelled out in the Fair Claim Guide from the International Fabricare Institute (“IFI”). Although CONCORD CLEANERS is not liable for damage or loss due to the fault of its third-party cleaners or service providers, we may, in our sole discretion, chose to reimburse the customer in these events pursuant to the IFI standards described above.
We are not liable for any preexisting damage to garments. If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we will contact you to obtain your approval before proceeding to care for the item. If we are unable to obtain your authorization in a timely manner, then we may return the item without cleaning it.
Missing or damaged items must be reported to us within three (3) days of delivery of the item(s). If you believe that CONCORD CLEANERS is in possession of an item but we have no record of its pickup, we request that you inform us immediately so we can start an investigation and you can search at home. If, after 14 days, the item has not been found, we may compensate you for the loss of the item in accordance with the IFI guide, at our discretion.